We have a tailored BCP plan which we are testing at present by having a number of our team work from home. Part of the testing will be to ensure that we maintain our client service levels, should the need arise to make this working practice longer-term and more wide-spread. 

Willis IRM has the capability for our people to operate anywhere by remotely accessing all systems, files, enquiries and communications.

In the unlikely event that your usual day to day contact has to self-isolate, you will receive further communication from us that will direct you to a colleague that will be ready to assist you with your enquiries or administrative queries. 

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Willis Insurance and Risk Management, Willis Wealth Management and Accident Investigation Services are trading names of Willis & Company (Insurance Brokers) Ltd, which is authorised and regulated by the Financial Conduct Authority - 309124. Registration No. NI 32004. Registered in Northern Ireland.

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk.

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