Specifically, guests who have made bookings with the company’s Starwood properties on or before 10th September 2018 may have had sensitive information—including names, addresses, phone numbers, email addresses, passport numbers, credit card numbers and other identifying information—compromised. Brands impacted include:

  • Marriott Hotels
  • W Hotels
  • St. Regis
  • Sheraton Hotels & Resorts
  • Westin Hotels & Resorts
  • Element Hotels
  • Aloft Hotels
  • The Luxury Collection
  • Tribute Portfolio
  • Le Méridien Hotels & Resorts
  • Four Points by Sheraton
  • Design Hotels

Marriot has reported the incident to law enforcement officials and an investigation is ongoing. The company has already begun emailing affected guests and has set up a website and call centre to answer customer questions.

In addition, Marriot is offering its guests one year of WebWatcher free of charge. WebWatcher is a service that monitors internet sites where personal information is shared, and it generates an alert if evidence of the consumer’s personal information is found. Click here to begin the enrolment process.

And for more information on prioritising cyber-security and protecting yourself with robust cyber cover, contact the insurance professionals at Willis IRM today.

For more information about cyber insurance and hospitality insurances please use the contact form below.

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Willis Insurance and Risk Management, Willis Wealth Management and Accident Investigation Services are trading names of Willis & Company (Insurance Brokers) Ltd, which is authorised and regulated by the Financial Conduct Authority - 309124. Registration No. NI 32004. Registered in Northern Ireland.

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk.

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