The current policy was a standard historic product that was accommodating sums insured that were too high to put a competitive rate on. It was the wrong product and the wrong wording.

The client was receiving no support with a potential claim from either the insurer or the broker. The current insurers were not willing to place terms due to the potential claim.

The incumbent broker left the client with only three hours to get another policy so we stepped in and spoke to High Net Worth insurers.

They took on risk no problem with a 15 minute turnaround on a Friday at 4.50pm.

We then got our Accident Investigation Services division involved in the claim to resolve.

We then went out to see the client to re-evaluate the level of cover and introduce Willis IRM.

We increased the cover to the correct Sum Insured following an appraisal (over £100,000 in jewellery, fine art & antiques alone)

We also saved over £500 in premium!


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Willis Insurance and Risk Management, Willis Wealth Management and Accident Investigation Services are trading names of Willis & Company (Insurance Brokers) Ltd, which is authorised and regulated by the Financial Conduct Authority - 309124. Registration No. NI 32004. Registered in Northern Ireland.

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is

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