In your capacity as a Compliance Officer within Willis and reporting to the Head of Broking Operations, you will have the opportunity to build relationships with a significant number of colleagues and enhance your exposure to all aspects of the regulatory and compliance regime within our industry. You will have a leading role in our risk and compliance function in further establishing, embedding and enhancing our compliance standards.

On a daily basis, you will showcase your skills and knowledge by completing the following:

  • keeping up to date with regulatory developments;
  • advising management, and the Board, in a timely manner about FCA and regulatory/legal related issues.
  • identify the business risks ensuring all current and future regulatory requirements are adhered to with effective controls in place; record any findings and carry out corrective activity;
  • effectively review and audit the firm’s systems and controls to include: -

o   Training & Competency scheme - to ensure it continues to meet the needs of the business;

o   Financial promotions register and document control are signed-off, reviewed and maintained;

o   GDPR procedures - documents and registers are to be kept up to date;

o   Conflicts of Interest, Gifts & Hospitality, and Bribery & Corruption policies, procedures and registers are kept up to date;

o   Complaint handling, to include registering complaints, and root-cause analysis are carried out;

o   Senior Managers & Certification Regime documents are reviewed at least annually, and any changes of responsibility are mapped immediately and rolled out;

o   Undertake Insurance Distribution Directive (IDD) reviews to ensure ongoing compliance;

o   Review of Sanctions MI;

  • supporting managers through conducting File/call Reviews and regarding technical queries and challenges; dealing with any issues escalated as a result of reviews carried out;
  • developing working practices to meet the requirements of the business for accuracy and efficiency;
  • ensure individual training/development plans are delivered, recorded and that all outstanding actions are completed within agreed timescales;
  • keeping up to date on technical knowledge and pass this on to key personnel across the business;
  • utilise the expertise in house by ensuring induction training is delivered, competency sign offs take place and ensuring effective management has taken place before the end of probation periods;
  • build good working relationships with Directors, Account Executives and Operations personnel across the business;
  • completing and submitting Changes in Control for acquisitions in order to obtain FCA Approval Notices;
  • process changes on the FCA Connect and submit returns by the Gabriel FCA system; 
  • preparing high quality and accurate reports and documents, ensuring they are compliant with FCA regulations;
  • managing personal workloads and meeting deadlines;
  • agency maintenance, interpretation and sign-off of TOBAs, and due diligence on providers;
  • Meetings with Compliance Consultants, as well as attendance at Insurer, BIBA, and others seminars/training sessions, in relation to regulatory and training areas, in order to maintain and grow own knowledge and to prepare for upcoming regulatory themes;
  • ensuring that Company procedures, our high client service standards and FCA compliance regulations are adhered to and maintained, acting always in the best interest of our clients.


As a Company we recognise the value of insight, experience and client service. If we get this right, we won’t have much else to worry about. That’s why we’ve put them at the heart of our brand, and of our expectations of our team members.


  • Minimum 2 years’ experience in a compliance role in the insurance sector
  • Experience in working in a team
  • Third level qualification
  • CII Certificate or equivalent
  • In-depth understanding of business needs with ability to assess risk      
  • Well-developed client relationship management and troubleshooting skills
  • Experience in working with a wide range of stakeholders to develop strong relationships at all levels
  • Excellent interpersonal skills including verbal, listening and written skills
  • Good attention to detail with ability to design and draft high-quality documents / outputs
  • Well-developed critical thinking and analytical abilities
  • Ability to self-organise and prioritise a varied personal workload
  • Drive and commitment to deliver to tight deadlines
  • High level of motivation and resilience with a proactive attitude


  • CII Advanced Diploma;
  • Central Bank of Ireland Consumer Protection Code & knowledge of their regulatory regime.



Awards & Accreditations


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Willis Insurance and Risk Management, Willis Wealth Management and Accident Investigation Services are trading names of Willis & Company (Insurance Brokers) Ltd, which is authorised and regulated by the Financial Conduct Authority - 309124. Registration No. NI 32004. Registered in Northern Ireland.

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk.

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