Willis Insurance

The real test of any product is how well it works. In insurance that means an efficient, pro-active and positive claims experience. With this in mind, Willis & Co have set up a new division of Willis and Company, Accident Investigation Services (AIS).

AIS is an exclusive service to Willis & Co. clients.

 

This service involves AIS in all aspects of a claim from beginning to end, and allows clients to be an integral part of the claims process throughout to ensure that the insurance product is delivered accurately and within an efficient time frame.

 

 

In line with the requirements under your insurance policy you must notify all incidents occurring which may give rise to a claim. We have demonstrated that early intervention of the claims process is key to reducing the overall claims cost. Our investigator will make immediate contact and in agreement with you, where necessary, will carry out an investigation and obtain all information which insurers deem relevant should a claim arise at a later stage.

 

Our ethos is to avoid long tail liability where possible by expediently admitting or denying liability and avoiding costly court cases where settlements could have been made by both parties outside the court system.

 

Where liability claims are long tail in nature this continues to affect your claims experience and increase your premiums at each renewal until settled. Where claims can be settled in the year in which they are made this reduces the long term impact on your premiums.

 

AIS Delivers:-

 

·         A 24/7 country wide response

·         Immediate attendance

·         In depth investigation of all circumstances

·         Proactive claims handling

·         Reduction in life cycle of claim  

·         Reduction in claim spend

 

 

 

The key area for reducing costs to the insurers is obtaining the Third Party details and avoiding unnecessary hire and solicitors costs. Our claims investigator is on hand to collect and provide this information to your insurers.

 

We also recognise that controlling costs means that we ensure your vehicles are back on the road as soon as possible. Our investigator will liaise with both the Third Party and approved repairers to see that vehicles are repaired quickly and at a reasonable repair rate.

 

AIS Delivers:-

 

·         One point of contact

·         Notification to insurer within 24 hrs

·         Progress own damage claims with insurer

·         Investigation when required incl. locus reports

·         Manage TP claims to minimise cost

·         Utilise Insurer supplier networks

·         Reduction in the life cycle of the claim, reducing overall cost.

·         Make recommendations for early claim resolution

·         Provide client with claim guidelines to improve data capture, accident circumstances

·         Regular updates on the progress of the claim.

 

 

 

Damage to client’s own property is too often the source of many grievances. The ability to repair, reinstate or replace property as quickly as possible is key to letting you continue focusing on your own business.

 

Loss adjuster contractor networks are often increasing costs unnecessarily as there is no competitive tender and their privileged position means deadlines and quality of work is not always up to the standard we would expect for our clients.

 

AIS Delivers:-

 

·         A 24/7 country wide response

·         Immediate response

·         Emergency repairs

·         Access to network of quality approved supply chain

·         Preparation and claim submission

·         Constant support throughout claim process

·         Liaison with insurers

·         Prompt and accurate settlement

 

 

We are confident that AIS will improve your experience of the claims process and ensure that the insurance product you have in place delivers the protection vital to the success of your business.

Please contact us on 02890 329042 and arrange a meeting or contact us via our website.